Courageous conversations

WHO IS IT SUITABLE FOR?

Anyone who finds themselves being involved in conversations they’d normally prefer to avoid.

WHAT YOU WILL LEARN:

• What defines a ”Courageous Conversation”

• How to “Enter the ZOUD” with confidence

• How to make it easier for your colleagues to engage in “ZOUDy” conversations

DESCRIPTION:

Part of being personally effective as an authentic leader means at times we need to get into a
Zone Of Uncomfortable Debate (the ZOUD) with other people. This masterclass focuses on the conversations and communication of complex or hard to resolve business issues, whether they involve a team a business unit or an individual. Often when we ‘have to’ do this, the stakes may be high, emotions raised, personal opinions differ and strong personalities are involved.  The ZOUD is that area of discussion where things start to feel uncomfortable. You come across it in coaching sessions, board meetings, appraisals, project teams – in fact, pretty much any business situation, which involves a degree of change or conflict. Here, we’ll explore different ways to think about these situations and provide practical tools to help you work through these difficult conversations.